Return Policy
We want you to love every pair of REGAL shoes. If something isn't right, we're here to help.
Return window
You may request a return within 14 days of receiving your order. Requests made after this period may be considered at our discretion but cannot be guaranteed.
Eligibility
To be eligible for a return, items must be:
Unworn and unwashed, with no signs of use, scuffs, or wear on the soles. We recommend trying shoes on indoors on a clean, soft surface.
Returned in their original packaging, including the shoebox, dust bag, tags, and any accessories that came with them.
Accompanied by proof of purchase (order number or receipt).
Non-returnable items
For hygiene and quality reasons, the following are not eligible for return:
Items marked as final sale or purchased during clearance promotions.
Items damaged through normal wear or improper care.
Gift cards.
How to request a return
Email us at cs@regal.co.id within 14 days of receiving your order, including your order number and the reason for return. Photos are helpful, especially if the item arrived damaged or incorrect.
We'll review your request and respond within 2 business days with return instructions and a return address.
Pack the item securely in its original packaging and ship it back. Please use a trackable shipping service.
Return shipping
If the return is due to our error (wrong item, defect, or damage in transit), REGAL will cover the return shipping cost.
For all other returns (including change of mind or sizing), the return shipping cost is the customer's responsibility.
Refunds
Once we receive and inspect your return, we'll notify you by email of the outcome.
Approved refunds are processed within 7 business days to the original payment method.
Depending on your bank or card issuer, the refund may take an additional 5–10 business days to appear on your statement.
Original shipping fees are non-refundable, except where the return is due to our error.
Exchanges
We currently process exchanges as a return + new order. If you'd like a different size or color, please request a return as above and place a new order separately. This is the fastest way to secure your preferred item before it sells out.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, please email cs@regal.co.id within 3 days of delivery with photos and your order number. We'll arrange a replacement or full refund at no extra cost.
Contact
For any questions about this policy or an existing return, reach us at cs@regal.co.id or via the contact page. Our customer care team responds Monday–Friday during business hours.
Last updated: 5 May 2026.